Nope. Not in today. My mother spoke to a nice lady on the phone who said she could see the order on her account but for some reason it didn't go through and they have no idea why. She got a supervisor who sent the order to shipping and she'll check on it to make sure everything is okay before she goes home for the day.
Now it's supposed to come tomorrow.
The aggravating thing is you can only call the general line to straighten these things out. You make your way through an interminable phone tree, wait for the next call center representative and then get shunted to any one of hundreds of reps in their centers around the country. So when you have a recurring problem, you have to deal with a new person each time who is only just now learning the case. They refer to customers as "patients" but that's rather disingenuous.
The people at these call centers seem very nice but I also believe they are working under rules and regulations that are anything but. Businesses are built around making money, not helping people. Those two things can be very much at odds and the tension between them can be harmful.
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